Isolation FAQs

What You Need To Know

Thank you for helping to keep our community safe during your self-isolation for probable/known COVID 19.  Here are a few resources for support and reminders about safety during your isolation:  

*How long will I be here?  

You will need to stay in isolation for 10 days after onset of symptoms AND you must have no fever for 24 hours (without Tylenol or ibuprofen) before you can be cleared to return to your dorm.   You also need to be feeling better!  We cannot clear you unless you are documenting your temperatures twice daily.  Let us know if you need more thermometers.   You will receive a daily survey through your health portal to log symptoms and alert our provider staff to any concerns.  The survey arrives at 9 a.m., please complete it as soon as possible.

*What do I need to take with me when I leave my dorm?  

Think about everything you might need for the next 10 days or so…laptop, phone, charging cords, toiletries, towels, laundry, and academic supplies…there will be clean linens in the room.  A microwave and mini fridge are available in the lobby, you can move these to your room if you would like.  We ask that you do not bring any unnecessary items that require electricity so that circuits are not overloaded.  Please leave behind your hairdryers, gaming equipment, etc.   

*How will I get food?  

Dartmouth Dining is committed to delivering meals for anyone placed in on-campus quarantine or isolation housing.  Deliveries are made twice daily, with dinner including a breakfast for the following day.  The delivery menu features the most popular options being served at the Class of 1953 Commons that day.  Each meal includes an entrée, sides, dessert, and beverage.

On the first day of your placement, please call 603-646-9701 to arrange that day's meals.  After that you will receive a URL to enroll in online ordering for the remainder of your stay.  Orders placed online should be completed by midnight for the next day's deliveries. Deliveries will be made to a designated common space within each building.

These meals are covered by the Ivy Flex term dining plan.  Meals for those not enrolled in the Ivy Flex plan may result in additional dining fees.

Please call '53 Commons with any questions at 603-646-9701 or email dartmouth.dining@dartmouth.edu.

*What do I do with my trash?  

Each meal will include a trash bag.  After you eat, please collect meal trash and any other daily trash, tie off, and leave it in the trash barrel on the landing outside your room.

*Where can I do laundry?  

There is a laundry on the first floor on the east side of the Lodge.  Please use a mask and gloves when you are in the laundry area and wipe down any surfaces with the towels and disinfectants provided.  

*What if I need more toilet paper?  

Extra toilet paper can be found in the laundry area.  If supplies are low, call residential operations at 646-1203 or residential.operations@dartmouth.edu.

*Can I have a visitor?  Or take a walk?  

No visitors are permitted during the isolation period and you must stay inside the room other than collecting your meals or emptying trash.  Please wear a mask and gloves whenever you leave your room for food collection or trash disposal.  If you need a mask or gloves, please check for supplies in the laundry room or let us know at 646-9440. 

*What do I do if I need something or I am feeling worse? How do I collect any items that I might request?  

You can indicate needs for help with food or medicine on your daily survey and one of our staff will be in touch.   If you are feeling unwell or need additional support between check-ins, please call 603-646-9440.

If you do request an item, Dick's House staff will do our best to get it to your door during working hours Monday through Friday.   

If you need more disinfectant or cleaning supplies, check the laundry room or call residential operations at 646-1203 or residential.operations@dartmouth.edu.  

*Will there be custodial service?  What if I have a problem in my room or building?  

Sorry, there is no custodial service available.  If you have a problem in the room or building, please reach out to residential operations at 646-1203 or residential.operations@dartmouth.edu.  If there is an emergency after hours or on weekends, please call the Troubleshooters at 646-2344. 

*I have a car that I need to park near the building where I will be staying.  What should I do?

Please email Transportation.Services@Dartmouth.edu to advise of any parking needs.

*What is the discharge process?  

A Dick's House provider will determine when you are cleared to return to your dorm.  You will need to wait until the provider calls you with clearance as Safety and Security may need to reestablish access to your original room.   

When you depart, we ask you to leave your access card/key in the room on the desk. 

Please remove all bed linens, place in a garbage bag, and tie it off.   Leave the bag on the bed.  Extra garbage bags may be found in the laundry room. 

Any remaining trash items should be placed in a separate garbage bag, tied off, and deposited in the large bins outside as you exit the Lodge. 

When you leave the dorm, always remember to continue physical distancing (> 6 feet) and wear a mask when in public (current CDC guidelines).  If you need masks, check in at the dining hall or call our nursing staff. 

Anything that is left in the room will be recycled or discarded. 

We understand how difficult isolation can be and we appreciate your willingness to comply with our instructions!    

Please let us know if there is anything, we can provide to make your time in isolation a bit easier or more cheerful.