How do students contact the Health Service Patient Accounts Office?
Who is eligible to receive services at the Health Service?
- Health Service eligibility is dependent upon student status, not insurance coverage. All Dartmouth students who are classified as active in the student information system, Banner, are eligible.
When does Health Service eligibility begin?
- Students whose first term is fall, eligibility to receive services and treatments at the Health Service begins August 1. For students whose first term is winter, spring or summer their eligibility begins the day prior to their first day of classes.
- Students who are required to be on campus as part of a College sponsored program, regardless of the time of year, are eligible for care at the Health Service.
Will I incur a fee from the Health Service?
- Most services at the Health Service are free to students paying the health access fee (HAF), however, there are some that have a fee associated with them. A listing of these services and the associated fee is available on the Patient Accounts website located at:
My tuition bill shows a Health Service charge for a date when I wasn't on campus.
- The date on the tuition bill is the date the charge was posted to the account, not the date of service.
Does my eligibility change when I am on a leave or off term?
- Yes, when not paying tuition or the health access fee students will incur an office visit fee for each visit with a mid-level provider or MD.
Are there any other eligibility options when on a leave or off term?
- Yes, another option is to enroll into the Health Service Eligibility Program (HSEP) and pay the associated fee. Students enrolled in the HSEP receive the same access as registered students who are paying the health access fee and are subject to the same fee for service schedules. The HSEP enrollment application is available at:
When does Health Service eligibility end?
- Eligibility to receive services at the Health Service ends when the student graduates or enrollment at Dartmouth is terminated by withdrawal or separation. Students will continue to be eligible through the first day of the term following their separation.
Are dependents of active Dartmouth students eligible to be seen at the Health Service?
- Spouses and domestic partners who are enrolled in either the DSGHP or the Health Service Spouse & Domestic Partner Primary Care Program are eligible to receive services and treatments at the Health Service and are subject to the same fee schedule as students paying the health access fee. Charges incurred by dependents will be posted to the student's tuition account if not paid at the time of service.
- The Health Service does not provide services or treatments to dependent children.
Which insurance networks does the Health Service participate in?
- The Health Service is an in-network provider for the Dartmouth Student Group Health Plan (DSGHP), and an out-of-network provider for all other plans.
Are Health Service fees submitted directly to insurance?
- The Health Service submits claims directly to the DSGHP through a secure portal to their claim's processor, Wellfleet.
- Students who waived DSGHP coverage may request an invoice from the Patient Accounts Office that they may submit to their insurance plan for possible out-of-network reimbursement.
What is the Health Service tax ID number?
- The Health Service tax identification number is: 02-0222111.
- The Health Service national provider identifier (NPI) is: 120 527 1574.
Will services at the Health Service cause me to incur a fee from another facility?
- The Health Service routinely draws blood and collects specimens for provider ordered labs, however, many of these labs will be processed by the local hospital, Dartmouth Health (DH). Several of these labs are paid for by the Health Service for students paying the HAF, all other labs will be billed to the patient's insurance by DH.