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Carmen received her B.A. from Florida State University ('98) and M.F.A. from the University of North Carolina Wilmington ('10). While her journey as a content-based educator began in 2001, she discovered her true passion for process-based education in 2015 when she started her work as an academic coach. This led to her joining the newly-formed Academic Coaching team at American University in 2019 as a program coordinator and academic coach. Additionally, as an adjunct, she taught sections of AUx 1, a first-year foundational experience course at AU.