Peer Tutoring FAQ

This FAQ addresses possible questions by tutors or potential tutors, and then it goes on to answer some possible questions by tutees and potential tutees. Finally, it looks at some frequent questions about specific matches.

For Tutors

How can I become a tutor?

You can submit a “Become a Tutor” Application, a Google Form found at this link: dartgo.org/tutorapplication. Remember, tutor applications don't roll over from one term to the next. All tutors must reapply every term.

Tutors must have received at least an A- in the course previously, or equivalent AP/credit for specified courses. However, there are some exceptions to this rule! If you have any questions regarding your qualifications, please email us at [email protected].

 

I applied to be a tutor. Why haven’t I been matched yet?

If you haven’t received an email from us yet, it’s because we haven’t received any requests from students for tutors in that course. If you want to increase your chances of being matched, we encourage you to apply to be a tutor in a different course in which you have done well. Feel free to email us for our most current list of courses that are experiencing a high tutor demand.

Keep in mind that tutor applications do not roll over to the next term. All tutors must reapply every term.

 

How much do tutors get paid?

Tutors get paid $12/hr and $15/hr for Engineering courses.

 

Why can’t I get into Kronos?

We add and remove people from Kronos every term. Once your match is made and confirmed, we will add you to Kronos. If you have been matched and still cannot input your hours, please let us know and we will add you into the system as soon as possible. All Kronos and employment question must be directed to [email protected].

 

Do I really need to use different job codes for different tutees?

Yes! Please use the job code given to you in your match email corresponding to your tutee to avoid any confusion.

 

Why do each of my tutees have a different job code associated with them?

There are four primary job codes for tutors - tutors of ENGS courses, tutors of athletes, tutors of engineering for athletes, and tutors of regular students for non-ENGS courses. If you have more than one tutee, it is likely you have a combination of these codes to log hours through. The Tutor Clearinghouse needs to track these parameters for differences in pay rates (in cases of ENGS courses) and to continue receiving funding for athlete students through the NCAA. Please cooperate! In the table below are the different job codes. Don’t hesitate to contact [email protected] if you are confused about any of your job codes.

 

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Do I need to submit an application to become a tutor every term?

Yes! Tutors must apply for the position every term. Your application does NOT carry over from term-to-term.

 

Can I continue to tutor the same tutee next term?

Yes, but any students that wish to continue working together in an immediately-following term must still submit the requisite paperwork for approval. See specific match. Assumptions about your ability to continue to work together should not be considered an automatic approval (on your part) to do so.

 

I have trouble getting in touch with my tutee, or have concerns regarding the match. What should I do?

Please contact the Tutor Clearinghouse with any of your concerns that you may have regarding the match (i.e. conflicting schedules, inappropriate match due to differences in learning or teaching styles, etc).

 

I can work with more tutees, can I get more matches?

If you feel that you are able to take on more tutees, feel free to send us an email! We are always in need of more tutors.

 

Why am I not on the Canvas page?

We regularly add tutors to the Canvas page. If you do not have access to it, please let us know and we will add you as soon as possible.

 

Where can I find resources to be a more prepared tutor?

There are a suite of resources you have access to on the Canvas page.

 

I don’t think I can tutor anymore, is there a way to get taken off the list?

That’s completely fine! Tutors apply term by term so if you’d like to stop tutoring this term, please email us and let us know so that we may rematch your tutees and remove you from the matching list.

 

For Tutees

How can I request a tutor?

You can request a tutor on our website at this link: dartgo.org/tutorrequest or through our website.

 

Why haven’t I been matched yet?

It’s because we’re still working on recruiting a tutor for you. We will notify you by email as soon as we have someone for you. Keep in mind that not all courses have tutors available and that some courses have more tutor requests than we can accomodate.

Please do not resubmit your request. This may result in your being matched even later! Because we match people on a first-come, first-serve basis, a second request can move you further down the waitlist.

 

I am a tutee, I haven’t been matched yet, and I need help! Where else can I find academic help?

We are working hard to meet every tutor request! Reach out to TAs in the course, and/or attend faculty office hours! Join a study group and attend weekly study group sessions. If you are looking for help in Biology, Chemistry, Economics, or Math, you can attend a weekly study session with a Resident Expert. Also, if you know of students that are “known” to have done well in the course previously, let us know, and we will try to recruit them for you. If you know someone who has excelled in the course previously, you can also reach out to them and ask them to complete a specific match request with you.

 

Do I have to pay to get tutoring?

No! Tutors are offered to students at NO EXPENSE for up to 3 hours of tutoring per week, per course, per tutee.

 

How often can I get tutored?

Tutoring costs are covered for up to 3 hours of tutoring per week. For additional tutoring time beyond 3 hours, students must compensate tutors directly ($12/hr or $15/hr for Engineering courses). If tutees are unable to pay for this extra time, tutees can approach the Tutor Clearinghouse Director, Holly Potter, to pre-approve any time exceeding the three hour cap.

 

Can I request a specific tutor/tutee?

Yes, but there are specific steps to make this possible. Please refer to specific matches.

 

Typically for which academic disciplines are tutors offered?

This is dependent on whether a tutor for this discipline/course is available. If your course is very popular and/or is an introductory course, it is highly likely that there are tutors available! However, we will try to recruit a tutor and meet all tutor requests. Keep in mind that the Tutor Clearinghouse does not provide tutors for English or Writing classes.

 

I need help in an English class. Where can I find help?

See the Campus Resource pages. Specifically, the Student Center for Research, Writing, and Information Technology (RWIT) is a good service to look at.

 

Can I request a tutor for all of my courses?

Yes! But you must submit a tutor request for each course separately.

 

I have trouble getting in touch with my tutor, or have concerns regarding the match. What should I do?

Please contact the Tutor Clearinghouse with any of your concerns that you may have regarding the match (i.e. conflicting schedules, inappropriate match due to differences in learning or teaching styles, etc).

 

For Specific Matches

Why have I not been matched?

Both the tutor and tutee have to request each other on the specific forms. You will then be matched and be required to come into the match meeting to go over specific match guidelines.

 

Why can’t I get into Kronos?

We add and remove people from Kronos every term. Once your match is made and confirmed, AND you attend the specific match meeting, we will add you to Kronos. If you have been matched and still cannot input your hours, please let us know and we will add you into the system as soon as possible.

 

What if I can’t make it to the match meeting?

TC office hours can be found on our website. If you cannot make those times, please email us and we will do our best to accommodate your schedule.

 

Do I need to go through the meeting every term?

Yes, this is a mandatory meeting for your specific match request to be approved.

 

I applied to be a tutor, got my Kronos hire notification, but I haven’t been matched. Am I allowed to log hours?

No, if you get a Kronos notification before a match email, it means a match is likely forthcoming. Sit tight, and log hours once you begin tutoring after being matched.

 

Will I get an email asking to come in for a specific match meeting?

We will email you asking you to come in only if a lot of time has passed since your form submission. Specific match requesters are expected to understand that they have to come in for a specific match meeting.